Frequently Asked Questions
Everything you need to know about shopping with Loop Generation.
What is the condition of the items sold on Loop Generation?
Every item undergoes a rigorous multi-step inspection process. We categorize our curated selection from 'New with Tags' to 'Gently Used,' ensuring transparency and quality for every pre-loved piece.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition with all Loop Generation security tags intact to be eligible for a full refund.
Are the designer items guaranteed to be authentic?
Yes, authenticity is our top priority. Our team of in-house experts meticulously verifies every luxury item to ensure it is 100% genuine before it is listed on our platform.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible buy-now-pay-later options including Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey in real-time.